Introduction
These Terms and Conditions (“Terms”) govern all bookings and services provided by 1300 Melbourne Taxi Cab (“the Company”, “we”, “us”, “our”). By making a booking, travelling in our vehicles, or using our website or communication channels, you agree to these Terms.

Company Details

• Trading Name: 1300 Melbourne Taxi Cab
• Phone: 1300 365 629
• Email: book1300mel@gmail.com
• Service Area: Melbourne and surrounding suburbs, subject to vehicle and driver availability.

Definitions

• “Passenger”, “you”, “your” refers to any person making a booking or travelling in our vehicle.
• “Booking” means a transport request accepted by us.
• “Fare” means the total cost of the journey, including tolls, waiting charges, additional services, and applicable taxes.

Making a Booking

• Bookings can be placed via phone or email. Ensure correct pickup details, destination, passenger count, and any special requirements (e.g., child seats, luggage needs).
• All quotes are estimates based on provided details. Final Fare may vary due to route changes, delays, tolls, or extra requests.
• We reserve the right to refuse or cancel bookings at our discretion (e.g., safety issues or unavailable vehicles).

Airport & Time-Critical Trips

• Please allow sufficient time for traffic, pickup, and airport formalities. We are not responsible for missed flights due to factors beyond our control.
• Airport pickups may include additional waiting or parking charges where applicable.

Fares, Tolls & Extras

• Fares may be fixed or metered depending on the booking. Tolls, parking, and surcharges will be added where required.
• Extra charges may apply for late-night trips, public holidays, multiple stops, cleaning, or excess luggage.
• Gratuities are optional and left to the passenger’s discretion.

Waiting Time & No-Show

• A grace period may be offered at pickup. After that, waiting time may be charged per minute.
• A no-show is recorded if the passenger is unavailable after the grace period. Charges up to the full Fare may apply.

Cancellations & Changes

• Bookings can be modified or cancelled via phone or email.
• Cancellation policies vary depending on service type; late cancellations may incur fees up to the quoted Fare.
• Immediate bookings may attract full charges once a driver has been assigned.

Payment

• We accept standard payment methods as advised during booking or by the driver.
• Card fees and applicable government charges may apply.
• Approved accounts must be settled by the invoice due date; overdue payments may incur additional fees.

Passenger Conduct & Safety

• Seat belts must be worn at all times. Child restraints should be requested in advance and are subject to availability.
• Smoking, vaping, and illegal substances are strictly prohibited inside vehicles.
• Drivers may refuse service if safety concerns arise or in cases of inappropriate behaviour.

Luggage & Personal Items

• Luggage must fit safely within the selected vehicle. Inform us in advance about large or extra items.
• Passengers are responsible for their belongings. We are not liable for lost or damaged items unless required by law.

Pets & Assistance Animals

• Assistance animals are accepted in accordance with legal requirements.
• Other pets may be allowed at our discretion and must be properly secured. Cleaning fees may apply.

Delays & Service Interruptions

• We strive for punctual service but cannot guarantee timing due to traffic, weather, or unforeseen events.
• If delays occur, we will make reasonable efforts to arrange alternative solutions.

Liability

• Our liability is limited to the value of the Fare paid for the affected booking, as permitted by law.
• We are not responsible for indirect losses such as missed appointments or business opportunities.

Lost Property

• Please report lost items with trip details. If recovered, collection or delivery can be arranged, with applicable charges.

Privacy

• We collect personal data to manage bookings, improve service quality, and meet legal requirements.
• By booking, you agree to receive trip-related communications. Marketing messages can be opted out at any time.

Website & Content Use

• All website information is for general use and may be updated without notice.
• Unauthorized use or interference with the website is strictly prohibited.
• All content and branding belong to 1300 Melbourne Taxi Cab.

Fraud & Misuse

• We reserve the right to suspend or deny service in cases of suspected fraud or misuse.

Complaints & Dispute Resolution

• For any issues, contact us via email with booking details. We aim to resolve concerns promptly.
• Your rights under consumer laws remain unaffected by these Terms.

Governing Law
These Terms are governed by the laws of the State of Victoria, Australia. You agree to the jurisdiction of its courts.

Amendments

• We may update these Terms periodically. The latest version applies to all bookings where legally permitted.
• Continued use of our services signifies acceptance of any updated Terms.

Contact
1300 Melbourne Taxi Cab
Phone: 1300 365 629
Email: book1300mel@gmail.com