At 1300 Melbourne Taxi Cab, we respect your schedule and are committed to delivering dependable and courteous taxi services. We know that travel plans may shift, and this policy explains how cancellations and refunds are handled.

Cancellations by Customers

• If you wish to cancel your reservation, we request that you inform us as soon as possible.
• Cancellations made at least 2 hours prior to the scheduled pick-up time will not incur any cancellation charges.
• For cancellations within 2 hours of the scheduled pick-up time, a minimum cancellation fee may be applicable.

No-Show Policy

• If the driver reaches the pick-up point and the passenger is unavailable, it will be considered a “No-Show.”
• In such situations, the full fare or a minimum charge may apply to compensate for the driver’s time and travel.

Refunds

• Refunds (where applicable) will be issued if an advance payment has been made and the booking is cancelled according to the conditions above.
• Refunds will be returned to the original payment method within 7–10 business days.
• No refunds will be provided for passenger “No-Show” cases or last-minute cancellations outside the permitted cancellation timeframe.

Cancellations by 1300 Melbourne Taxi Cab
In uncommon situations, if we are unable to fulfill the service due to unexpected circumstances (such as vehicle issues, driver unavailability, or safety concerns), customers will be informed promptly. Any advance payment made will be fully refunded, or an alternative service option will be arranged.

Contact Us
For any questions related to cancellations or refunds, please contact us:
Phone: 1300 365 629
Email: book1300mel@gmail.com